Terms of Service

Terms of Service
Effective date: 6th day of July, 2024

These terms and conditions (the "Terms and Conditions") govern the use of www.brandtoruss.shop (the "Site"). This Site is owned and operated by Toruss. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Toruss and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

  • Clothing

  • Accessories

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Payments

We accept the following payment methods on our Site:

  • Credit Card

  • PayPal

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Standard delivery by post. Delivery takes 5 - 7 business days.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside of Belgium, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Right to Cancel and Receive Reimbursement

If you are a customer living in the European Union, you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:

  • Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased goods in one order that are all delivered together;

  • Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or

  • Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel, you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@toruss.com or by post at Rue du Trône 100, 3rd Floor, Brussels 1050, Belgium. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:

  • Goods or services where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;

  • Custom or personalised goods;

  • Goods that will deteriorate or expire rapidly;

  • Alcoholic beverages where the price has been agreed upon at the time of purchase;

  • Newspapers, magazines, or periodicals, except for subscriptions to such publications.

Effects of Cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. We will provide the reimbursement no later than 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods.

Refunds

Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our Site for the following reasons:

  • Good is broken;

  • Good does not match description;

  • Good is the wrong size;

  • Purchaser changed their mind;

  • Good does not meet the purchaser's expectations.

Refunds do not apply to:

  • Hygiene products.

Returns

Returns can be made by mail. To return a good by mail, follow this procedure: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@toruss.com. Please note that returns will need to be sent to the given address. We have different return addresses per region and will provide return details & instructions via email.

If your return is accepted, we will send you instructions on how and where to send your package.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies, these Terms and Conditions will not limit your legal rights and remedies under that legislation.

Links to Other Websites

Our Site contains links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked to on our Site.

Limitation of Liability

Toruss and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

By using this Site you indemnify and hold harmless Toruss and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of Belgium.

Severability

If any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and reflect any changes to the way we operate our Site. We will notify users of changes to these Terms and Conditions via email or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

  • Email: info@toruss.com

  • Phone: +31616995225

  • Address: Rue du Trône 100, 3rd Floor, Brussels, 1050, Belgium

Free shipping

Free worldwide shipping and returns - customs and duties taxes included